I. Collection and Use of Personal Information

When you use the services of the CongoSupply cross-border trade platform (hereinafter referred to as the “Platform”), we may collect and use your personal information in accordance with the principles of legality, legitimacy, and necessity. This Privacy Policy is intended to explain how we collect, use, store, and protect your personal information.

You are not required to provide all personal information. However, in certain cases, if you refuse to provide necessary information, we may be unable to provide you with corresponding products or services, or respond to your related requests.

II. Types of Personal Information We Collect

When you register an account, place orders, use platform functions, or contact us, we may collect the following information:

• Name

• Phone number

• Email address

• Shipping address

• Contact preferences

• Account login information

When you purchase products or use related services through the Platform, we may collect information necessary for order fulfillment, after-sales service, or fraud prevention.

In specific circumstances required by laws and regulations (such as cross-border logistics, customs clearance, or compliance reviews), we may lawfully request that you provide necessary identification information, but such use will be limited to the minimum scope permitted by law.

III. Use of Personal Information

We may use your personal information for the following purposes:

• Processing orders, payments, and logistics delivery

• Providing pre-sales consultation, after-sales support, and customer service

• Sending you important notifications related to orders or services

• Verifying user identity and ensuring account security

• Improving platform functions, products, and user experience

• Internal audits, data analysis, and risk control

You may not opt out of receiving important notifications directly related to services (such as order status or payment results).

IV. Third-Party Services

To ensure normal platform operation and service quality, the Platform may use third-party services or technologies (such as payment processing, messaging notifications, or system monitoring). These third parties only access relevant information within the necessary scope and are required to comply with their own privacy protection policies.

V. Collection and Use of Non-Personal Information

We may collect information that cannot directly identify a specific individual, including but not limited to:

• Device information

• Browsing behavior

• Language preferences

• Access time and page visit records

Such information is used for statistical analysis, platform optimization, and service improvement, and is not used to identify specific individuals.

VI. Cookies and Similar Technologies

To enhance user experience, the Platform may use cookies or similar technologies to record access information. You may choose whether to accept cookies through your browser settings; however, some functions may be affected if cookies are disabled.

VII. Disclosure and Transfer of Information

We may disclose your personal information in accordance with the law under the following circumstances:

• As required by laws, regulations, or regulatory authorities

• To protect the legitimate rights and interests of the Platform, users, or the public

• In the event of company restructuring, merger, or asset transfer

Any disclosure will be limited to a lawful, reasonable, and necessary scope.

VIII. Protection of Personal Information

We attach great importance to the security of your personal information and adopt reasonable technical and management measures to prevent unauthorized access, disclosure, or misuse. Your account information is stored in encrypted form and protected by access control mechanisms.

IX. Privacy Inquiries and Contact Us

If you have any questions, comments, or complaints regarding this Privacy Policy or our handling of personal information, you may contact us through the contact details published on the Platform. We will respond and handle your request within a reasonable time.

The Platform reserves the right to update this Privacy Policy as business needs evolve. In the event of material changes, notifications will be provided through platform announcements.