I. Delivery Methods and Estimated Timeframes

The CongoSupply platform provides multiple logistics and delivery options. Actual delivery times may vary depending on the selected shipping method, destination, customs clearance, and local delivery conditions.

1. Air Freight Delivery

• Estimated delivery time: 5–15 calendar days

• Suitable for small-sized items or goods with higher time sensitivity

• The estimated timeframe includes international transportation and basic customs clearance, but excludes delays caused by force majeure

2. Sea Freight Delivery

• Estimated delivery time: 30–90 calendar days

• Suitable for large-volume goods or items with higher cost sensitivity

• Sea freight schedules may be affected by vessel availability, port congestion, and customs clearance procedures; actual arrival time shall prevail

Note: The above timeframes are reference estimates under normal circumstances and do not constitute guaranteed delivery dates.

II. Delivery Coverage

The platform supports both cross-border and local delivery services. Specific delivery areas and available logistics options are subject to the information displayed on the product page or during order placement.

III. Logistics Status and Tracking

• After an order is shipped, users may view logistics status on the order details page

• Delays in logistics information updates may occur and are considered normal; users are advised to wait patiently

• If there is no update for an extended period, users may contact platform customer service for assistance

IV. User Rights Protection

To safeguard user rights, the platform provides the following support:

Right to Information Transparency
Users have the right to be informed of delivery methods, estimated timeframes, and relevant terms before placing an order.

Right to Logistics Consultation
During the delivery process, users may inquire about order logistics status through platform customer service or designated contact channels.

Right to Report Abnormalities
If delivery time significantly exceeds a reasonable transportation period, users may submit feedback to the platform, which will assist in verification and handling.

Right to Reasonable Coordination
In cases of logistics delays or force majeure, the platform will communicate and coordinate with users in a reasonable manner based on actual circumstances.

V. Force Majeure

In the event of delivery delays caused by customs policy changes, flight or vessel schedule delays, weather conditions, port congestion, war, strikes, or other force majeure factors, the platform shall not be liable for any direct or indirect losses arising therefrom, but will make reasonable efforts to assist users in tracking logistics status.

VI. Terms Explanation

These delivery information and logistics terms form an integral part of the platform’s transaction rules. The platform reserves the right to make reasonable adjustments to these terms based on operational needs and will publish such changes through platform announcements or page updates.