Welcome to the CongoSupply Cross-Border Trade Platform (hereinafter referred to as the “Platform”).
Before registering, logging in, or using any services provided by this Platform, please carefully read and fully understand these Terms of Use. By using the Platform, you acknowledge that you have read, understood, and agreed to be bound by all the terms herein.

I. Platform Nature and Scope of Services

The Platform is a comprehensive information and transaction service platform, primarily providing services such as product information display, transaction facilitation, order management, logistics information display, and related technical support.

The products, services, prices, and related information displayed on the Platform may be provided by the Platform itself or by third-party merchants, subject to the actual information displayed on the relevant pages.

The Platform does not directly participate in the actual fulfillment of transactions between users and third-party merchants, but will provide necessary coordination and support in accordance with platform rules.

II. User Eligibility and Registration Information

Users must have full legal capacity to register and use the services of the Platform.

Users shall ensure that the registration information submitted is true, accurate, lawful, and valid.

Any consequences arising from false, incomplete, or outdated information provided by the user shall be borne by the user.

The Platform reserves the right to review, restrict, or terminate services for abnormal registrations or accounts suspected of violations.

III. Account Security and User Responsibility

Users shall properly safeguard their account credentials and passwords and shall not transfer, rent, or lend their accounts to others.

The Platform shall not be liable for any losses caused by account theft, information leakage, or misuse due to the user’s own reasons.

If any abnormal account activity is discovered, users should promptly contact the Platform for assistance.

IV. User Conduct Standards

When using the Platform, users shall not engage in, including but not limited to, the following activities:

• Violating applicable laws, regulations, or public order

• Publishing false, misleading, illegal, or infringing information

• Engaging in fraud, money laundering, or illegal transactions

• Interfering with or damaging the normal operation or system security of the Platform

• Collecting or using others’ information without authorization

The Platform may take measures such as warnings, functional restrictions, account freezing, or service termination depending on the severity of the violation.

V. Transaction and Logistics Disclaimer

Logistics timeframes, prices, and descriptions displayed on the Platform are for reference only and do not constitute absolute guarantees.

Product delivery may be delayed due to logistics methods, customs policies, weather conditions, ports, flights, or other force majeure factors.

The Platform shall not bear direct or indirect liability for delays, losses, or disputes caused by third-party logistics providers or force majeure, but will assist users with communication and coordination.

Users should fully understand product information, transportation methods, and related risks before placing orders.

VI. Third-Party Services Disclaimer

Certain functions of the Platform may rely on third-party services (such as payment, logistics, communications, or technical support).

The availability, security, and service quality of third-party services are the responsibility of the respective third parties, and the Platform does not provide guarantees for such services.

Any disputes arising from the use of third-party services shall be resolved by the user in accordance with the law with the relevant third party.

VII. Intellectual Property Statement

All content on the Platform, including but not limited to text, images, trademarks, logos, page designs, and system architecture, is protected by intellectual property rights owned by the Platform or legitimate rights holders.

Without authorization, no individual or organization may copy, distribute, modify, or use such content for commercial purposes.

Users are responsible for ensuring that any content they publish on the Platform does not infringe upon the lawful rights and interests of any third party.

VIII. Limitation of Liability and Disclaimer (Important)

To the maximum extent permitted by law, the Platform shall not be liable for the following circumstances:

• Losses caused by force majeure (including but not limited to natural disasters, war, policy changes, or network interruptions)

• Losses arising from the user’s own operations, judgments, or decisions

• Transaction disputes or service interruptions caused by third parties

• Other risks that the Platform cannot reasonably foresee or control

In all circumstances, the Platform’s liability shall be limited to the minimum extent permitted by law.

IX. Service Suspension and Termination

The Platform reserves the right to suspend part or all of its services due to system maintenance, upgrades, or special circumstances.

If a user violates these Terms or applicable laws and regulations, the Platform may terminate services to the user at any time.

Upon service termination, the Platform shall not be liable for any losses incurred by the user as a result.

X. Modification and Updates of Terms

The Platform reserves the right to amend these Terms in accordance with business development and changes in laws and regulations.

Updated terms will be published through platform announcements or page updates.

Continued use of the Platform after the updated terms take effect shall be deemed acceptance of the revised terms.

XI. Governing Law and Dispute Resolution

The formation, execution, and interpretation of these Terms shall be governed by applicable laws and regulations.

Any disputes arising from these Terms or the Platform’s services shall first be resolved through friendly consultation between the parties.

XII. Contact Us

If you have any questions regarding these Terms of Use, disclaimers, or the Platform’s services, please contact us through the official contact information published on the Platform.